Shipping policy

We want to get your order to you as quickly and smoothly as possible. Below you’ll find all the details regarding our shipping processes, delivery times, and rates.

Processing Times

 Standard Processing: All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

 You will receive a secondary notification with tracking information once your order has shipped.

 Note: During high-volume periods (such as new collection launches, sales, or holiday seasons), processing times may take slightly longer.

We ship Australia-wide using Australia Post.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

Please allow 24–48 hours for the tracking information to become active.

If you haven’t received your order within 7-14 days of receiving your shipping confirmation email, please contact us at hello@fromherhands.com with your name and order number, and we will look into it for you.

While we do everything in our power to ensure your order arrives on time, From Her Hands cannot be held responsible for carrier delays, weather interruptions, or incorrect delivery addresses provided at checkout.

If your package is returned to sender due to an incorrect address entered at checkout, re-shipping fees will apply.

If your order arrives damaged or is lost in transit, please inspect your items upon delivery and contact us immediately at hello@fromherhands.com

Please save all packaging materials and damaged goods so we can assist you with a claim and get a replacement sorted as quickly as possible.

If you have any further questions about our shipping process, feel free to contact us:

 Email: hello@fromherhands.com

 Customer Support Hours vary, we are a small business and often work on weekends and after hours 6pm onwards